Due to the nature of my products returns are accepted on a case to case basis example missed spelled Name . If there is any problems with your purchase, please contact me as soon as possible.
I don't do refunds due to materials and labor.
The item you purchased is ready made and have seen the actual photos of it. For customised order, Client is updated with the work in progress up to finish and before the final shipping.
So there will be no place for error as possible.
All items are shipped from Toronto Canada
Shipping within Canada can take 3-5 business days, 5-7 days for United States and 4-6 weeks to other countries, depending on your location and postal system efficiency. Please contact me if its already been 3 business days had passed of the expected date of delivery ( based on the tracking number if provided) and you still haven't received your order and so we can proceed with another option. It's also possible that your made to order items will be shipped earlier than expected if I don't have too much load of orders.
FREE SHIPPING FOR CANADA AND U.S ONLY ENTER CODE " SHIPFREE0610" TO AVAIL
OR ON ORDERS OVER $180 FOR OTHER COUNTRIES
All items will be shipped from Canada.
Other shipping options:
1. STANDARD SHIPPING ( FREE SHIPPING IF APPLICABLE)
Will be shipped with no tracking number and not registered shipping for a much lesser cost. Shipping timing is 1-4 weeks depending on your location. However, I will not be liable for a lost of no tracked parcel during shipping. Choosing this option, is considered you are fully aware of the risk your parcel might lost along the way.
2. REGISTERED SHIPPING - Will be shipped in registered mail with tracking number, in order to ensure a safe delivery.
BUYERS OUTSIDE CANADA ( Cross Boarder Shoppers)
I cannot estimate time of shipment, international packages can be held at your country's customs office for inspection which will increase shipping time and extra charges.
Please be aware customs fees may be assessed. Buyers are responsible for any customs fees, duties, taxes and any other charged by your country are not included in the item price or shipping cost. These charges are the buyer's responsibility. These will not be refunded by the seller. You may choose to pay it to pick up your order or If you choose not to pay, the post office will return it to sender. Once I received the ordered item I will send you back a full refund.
Please understand I am NOT held responsible for damaged or lost packages.
Your order will only be shipped only until I send you photos of your completed order and I get a response from you saying you 100% happy with your order.
Or by any case I don't get a response from you in 3 days after your order is finished will still shipped it.